Important News for our Online Banking users!
Beginning April 4th, your Image & Pass Phrase will no longer be displayed
when you log in to Online Banking.
We’re making it easier for you to access your account online, while continuing to protect you and your money with our powerful, multilayered security system.
Here’s how our powerful security measures work:
The access process begins with you typing in your correct User ID and Password.
Then we check the device you are using – whether it’s your computer, mobile phone or tablet. If we don’t recognize the device, we may ask you to complete a Security Challenge to ensure your identity.
We also check geographic indicators. If you’re trying to log in from a new location, we may ask additional questions.
We want you to know your account is safe with us. If you have any questions about the security we use for our online services, feel free to contact us at (423) 570-0280 or (706) 866-7932.